Effective date: 1 June 2026
| Cancellation timing | Refund |
|---|---|
| More than 48 hours before booking date | 100% refund |
| 24β48 hours before booking date | 50% refund |
| Less than 24 hours before booking date | No refund |
| No-show on the day | No refund |
To cancel a booking, email support@beach.eyetrick.ru with your booking ID and QR ticket reference. Cancellations are processed within 2 business days.
Approved refunds are returned to the original payment method within 5β10 business days, depending on the card issuer. Bank transfer fees, if any, are borne by the guest.
If a beach operator cancels your reservation due to force majeure (extreme weather, temporary closure, etc.), you will receive a 100% refund within 3 business days. We will notify you by email and/or SMS as soon as possible.
If you believe a charge was made in error, contact us within 30 days of the booking date at support@beach.eyetrick.ru. We will investigate and respond within 5 business days.
In accordance with Montenegrin Law on Fiscalisation, a fiscal receipt is issued for each payment and is emailed to you automatically. Refunds are accompanied by a corrective fiscal document.
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